Effective Date: January 29, 2026
Last Updated: January 29, 2026
Important Notice
This End User License Agreement (“Agreement”) is a legally binding agreement between you (an individual or a single legal entity, referred to as “you” or “User”) and ASIAINFO SECURITY Technology PTE. LTD, a company duly incorporated and existing under the laws of Singapore, with its registered address at 3 Temasek Avenue, Centennial Tower Level 21, Singapore (“Company”).
“AIStorm” is the Company’s exclusive trademark used in connection with the Company’s cybersecurity-related software, hardware, firmware, and accompanying documentation.
The Company is the lawful owner of all rights to license, sublicense, commercialize, further develop, and deliver AIStorm-branded products to users. The Company reserves the right to impose usage restrictions on the Products and to pursue legal remedies in the event of infringement or breach by the User.
Any reference in this Agreement to the “Product,” “Software,” or “AIStorm” service shall be deemed to refer exclusively to the Company.
Before installing or using the Product (including related software and services), please read all terms and conditions of this Agreement carefully. If any organization, agency, or individual (“you”) uses the Product, you are deemed to have fully understood and accepted all terms herein and entered into a legally binding contract with the Company or its authorized affiliates. If you are using the Product on behalf of a company or other organization, you represent that you have full authority to bind such organization to this Agreement. If you do not agree to any provision of this Agreement, please do not install, activate, or use the Product.
If you have paid any fees prior to receiving notice of this Agreement, you may contact your vendor (the Company or its authorized reseller/channel partner) to request a refund with in 30 days from the date of purchase (or from the date you received your order confirmation/license key, whichever occurs earlier), provided you return the unused Product in its original, undamaged packaging along with proof of purchase. (Refund eligibility applies only to the original end-user purchaser; reasonable logistics and warehousing fees may be deducted.)
Part I: Scope of Application and Definitions
(a) Scope of Application
This Agreement applies to all software provided by the Company, standard services sold separately from the software, software service components (collectively “Services”), and hardware products embedded with software.
Specialized services, professional services, or any services not expressly covered herein require a separate agreement and are not governed by this Agreement.
This Agreement applies only to Users located in Singapore, Thailand, Indonesia, Malaysia, Vietnam, the Hong Kong Special Administrative Region, and the Macao Special Administrative Region (collectively, the “Territory”).
(b) Key Definitions
- Computer: Personal computer, workstation, laptop, mobile phone, mobile device, or other electronic equipment.
- Virtual Machine (VM): A software-emulated computer capable of running programs like physical hardware, including “hosted VMs” (VMs that are powered on and executing instructions).
- Content Security Update: New versions of content security components (e.g., virus signature files or definitions) used to update malware detection rules and databases.
- Minor Software Update: Minor fixes or improvements to the scan engine or version series, indicated by changes to digits after the second decimal place in the version number.
- Major Product Update: Subsequent versions containing new features or functionalities, indicated by changes to the digit before the decimal point in the version number.
- Patch Update: Subsequent versions containing bug fixes or targeted improvements, indicated by changes to the first digit after the decimal point in the version number.
- Maintenance Service: Services provided by the Company, including software updates (minor updates, content security updates, patch/major product updates), service upgrades, and technical support.
- Maintenance Period: A one-year period commencing from the earlier of: (i) receipt of the product serial number, (ii) registration/activation code, or (iii) order confirmation. This period may be extended by purchasing annual renewal maintenance.
- Renewal Maintenance: Optional additional one-year (or longer) maintenance service purchased before the initial Maintenance Period expires.
- Cloud Service: During the Maintenance or Renewal Period, cloud-based features/functions of the Software delivered via data centers/servers designated by the Company, which you may enable or disable per the documentation.
- Custom Sandbox: A secure code execution environment you may optionally create. You are solely responsible for obtaining, purchasing, and installing applicable Microsoft components (including Windows Virtualization Editions and specified Office versions).
- Submitted Data: Specific information transmitted from your device to the Company’s servers to deliver services, including IP address, content to be scanned, and device information.
- Confidential Information: Proprietary, commercially valuable, non-public information deemed confidential by the Company, including but not limited to product serial numbers, registration/activation codes, software source code, technical documentation, and detection methodologies.
- Paid User: A user who has purchased a license for the Company’s software, hardware, or services.
- Trial User: A user using the Company’s software and/or services without purchasing a license, solely for trial or evaluation purposes.
- Channel Partner: Authorized distributors, retailers, agents, or system integrators selling the Products.
- Usage Tier: The basis upon which the Company grants, prices, and licenses Software/Service usage, including but not limited to number of computers, users, virtual machines, or server configurations.
- User: Employees, independent contractors, or other individuals authorized in writing by the licensee (“User”) to use the Product. Such individuals’ use constitutes the licensee’s use, for which the licensee bears full responsibility.
Part II: Acceptance and Rejection of Agreement
(a) Acceptance
Your acceptance of this Agreement takes effect immediately upon any of the following actions:
- Clicking “Accept” during Software/Service activation;
- Opening the sealed CD/DVD package during installation;
- Entering a paid registration/activation code while using a trial version (whichever occurs first);
- Uploading a license file and clicking “Activate,” or entering a registration/activation code (for hardware users);
- Connecting the hardware device to a power source (for hardware users).
(b) Rejection
If you disagree with any provision or lack authority to bind your organization:
- Click “Do Not Accept”;
- Do not enter registration/activation codes, open packages, power devices, or use the Software/Service;
- If you have already paid but have not accepted this Agreement, you may request a refund from your vendor within the specified period.
Part III: Grant of License
(a) Paid License
The Company grants you a non-exclusive, non-transferable, non-sublicensable right to use the Product within the Territory, subject to compliance with this Agreement and payment of applicable fees, as follows:
- Software Use: Install and internally use the Software and updates solely for your own business operations, within the authorized quantity and usage tier, on designated hardware (hardware bundled with the device). You may make reasonable backup copies.
- Service Components: Use service components internally during the Maintenance Period, within the authorized quantity and usage tier.
- Standard Services: Access external resources 24/7 during the subscription term (subject to SLA). You must activate the service within 30 days of receiving the activation notice and provide accurate information (including a valid email address). Notify the Company in writing at least 7 days in advance if increasing user count, and pay applicable fees.
- Documentation: Make reasonable internal copies for training or operational purposes, retaining all original copyright notices.
- Device-Specific License: Activate, run, and install the Software exclusively on hardware originally delivered and uniquely verified by the Company. Transfer to other hardware (including self-procured or third-party hardware) is prohibited. Cloud services may be enabled per documentation. For custom sandbox creation, you are solely responsible for Microsoft component licensing, procurement, and installation.
(b) Trial License
The trial period is 30 days from the date of software download, service activation, or hardware receipt (unless extended in writing by the Company). During the trial:
- Use is restricted to non-production environments for evaluation/testing only;
- You may access patch updates, content security updates, and service updates;
- Without prior written consent, you shall not:
- Use the Product for purposes directly competitive with the Company;
- Publicly disclose or provide third parties with comparative results against third-party products/services;
- Use trial Microsoft components for production purposes.
The Company may terminate the trial with 5 days’ prior written notice without stating reasons. Upon expiration or termination, you must immediately delete/destroy all Software/documentation copies, cease use, return hardware (with prepaid and fully insured shipping), and provide proof of destruction or return. To convert to a paid license, you must activate and install the paid version per the license documentation.
(c) License Restrictions
You shall not, and shall not permit others to:
- Transfer, sublicense, rent, lend, auction, or resell the Software, Services, or Documentation;
- Modify, adapt, translate, create derivative works, reverse engineer, decompile, or disassemble the Software/Services/Documentation to obtain source/object code or underlying technology (except where expressly permitted by law, with 90 days’ prior written notice to the Company);
- Exceed the authorized number of users, usage tier, or Territory;
- Install the Software on non-Company hardware;
- Use the Product to provide services to third parties;
- Add unauthorized third-party software/plugins to the device (unless permitted in documentation);
- Use the Product in high-risk applications, including:
- Design, construction, operation, or maintenance of nuclear facilities;
- Aircraft navigation or operation;
- Operation of life-support or emergency medical devices;
- Other similarly high-risk uses.
Part IV: Maintenance and Updates
(a) Maintenance Services
During the Maintenance Period, you are entitled to:
- Minor software updates, content security updates, patch/major product updates, service upgrades;
- Web/email technical support (for hardware: software updates and related support).
(b) Maintenance Extension and Restoration
- After the initial Maintenance Period, you may purchase up to two additional one-year renewal maintenance terms from the Company or its partners. Post-expiry, continued service may require hardware replacement.
- Hardware renewal maintenance is optional.
- Maintenance expired for over one year cannot be restored.
- Maintenance expired for ≤1 year may be restored upon payment of backdated fees from expiry date plus applicable restoration fees.
- The Company may change maintenance fees/terms with 30 days’ email notice; continued use constitutes acceptance.
(c) Update Obligations
You must regularly download/install necessary updates to ensure proper operation. The Company may charge additional fees for modified versions treated as new products.
(d) Technical Support Duration
- Software: Up to 18 months from purchase date.
- Hardware: Up to 3 years from purchase date.
(Special agreements with the Company supersede these terms.)
Part V: Product Registration and Data Collection
(a) Product Registration
Registration is required to use the Software and receive maintenance services. Please provide your organization name, address, contact details, valid product serial number (paid or trial), and email address. Registration failure does not void hardware warranty but may disable security services/features.
(b) Data Collection and Use
To deliver services, enhance functionality, and improve products, the Company collects the following data from your device. You consent to the Company adjusting the scope of data collection, with electronic notice; continued use constitutes acceptance.
- Device Information: IP/MAC address, device ID/name, location, etc.
- Security Data: Potential threats, suspicious URLs, malicious files/content, spam, etc.
- Usage Data: Installation/operation status, general statistics (may include personal/sensitive data).
Use Purposes:
- Detect malicious activity, improve services, provide risk mitigation guidance;
- Share verified threat data with affiliates/security partners;
- Analyze/report aggregated data.
Data Protection:
- All data is handled per the Company’s Privacy Policy (policy updates are binding upon notice per Section IX).
- Intellectual property rights in data analysis results belong to the Company.
You warrant that you have the right to submit all data and have informed data subjects of the purposes of collection/use/sharing, and obtained necessary consents to comply with laws in the Territory.
Part VI: Ownership and Confidentiality
(a) Ownership
All intellectual property rights in the Software, Services, Documentation, and derivative works belong to the Company or its licensors, protected under copyright, patent, trade secret laws, and international treaties. This Agreement grants only a limited license, not ownership or IP rights.
(b) Confidentiality
You acknowledge that Confidential Information constitutes the Company’s trade secrets and agree that:
- You will not disclose it to third parties during or after this Agreement (except to employees/contractors bound by written confidentiality agreements no less protective than this clause; you are jointly liable for their breaches);
- You will not use Confidential Information for any purpose outside this Agreement.
Part VII: Warranty and Remedies
(a) Limited Warranty
- Hardware: Free from material/workmanship defects for one year from initial purchase under normal authorized use.
- Paid Software Users: Software substantially conforms to documentation for 90 days from code issuance; Services provided with reasonable skill/care during Maintenance Period.
- Paid Hardware Users: Software substantially conforms to documentation for one year from code activation.
The Company does not warrant that the Software/Services will be error-free, detect all malware, or guarantee complete system/network security.
(b) Warranty Exclusions
Warranty is void if defects/failures result from:
- Unauthorized third-party repair/modification;
- Altered/removed labels/serial numbers;
- External causes, accidents, misuse, modification, negligence, wear, improper installation, power failures;
- Incompatibility with other software;
- Trial versions (“as-is” with no warranties).
(c) Consumer Remedies
- Hardware: The Company may replace/repair defective hardware upon timely notice.
- Software/Services: The Company may:
- Correct errors;
- Help you avoid errors;
- Refund fees;
- Re-provide services.
Replaced hardware/software carries the remaining original warranty period or 14 days (whichever is longer).
(d) No Other Warranties
Except as expressly stated, the Company, affiliates, suppliers, and partners disclaim all warranties (express or implied), including merchantability, fitness for a particular purpose, and non-infringement. Where local law prohibits disclaimer of implied warranties, such warranties are limited to 30 days (hardware) or 90 days (software) from receipt.
Part VIII: Limitation of Liability
(a) Disclaimer of Indirect Damages
To the fullest extent permitted by law, the Company and its affiliates/suppliers/partners shall not be liable for:
- Unforeseeable losses;
- Consequential, special, incidental, or indirect damages (including data loss, system downtime, business interruption, lost profits), even if advised of such risks, regardless of legal theory (contract, tort, strict liability, etc.).
(b) Liability Cap
Total aggregate liability for any claim arising from this Agreement is limited to the total license/maintenance fees you paid for the specific Product/Service in the 12 months preceding the claim (excluding liability for death/personal injury from gross negligence/willful misconduct).
(c) Backup Obligation
You must regularly back up systems/data on separate media. The Company is not liable for losses due to failure to back up.
Part IX: Data Protection and Electronic Notices
(a) Data Protection
You are responsible for complying with data protection laws in your jurisdiction. The Company processes data per its Privacy Policy, adhering to regional requirements.
(b) Electronic Notices
You consent to receive notices (updates, orders, surveys, etc.) via:
- In-product notifications;
- Registered email;
- Company website announcements.
Notices sent to your registered (or subsequently specified) email are deemed delivered upon entry into the recipient’s email system. You must maintain an accurate, active email and check regularly. Failure to receive notices due to invalid/unmonitored email is your sole responsibility.
Part X: Audit Rights
The Company may audit your Product usage with 5 business days’ prior written/electronic notice during normal business hours; you must cooperate. If unauthorized use is suspected, immediate audit without notice is permitted.
If unauthorized computers/VMs/users are found:
- Pay applicable license/order/maintenance fees within 30 days;
- If unpaid fees exceed 5% of fees paid during the audit period, reimburse the Company’s reasonable audit costs (travel, labor, etc.).
Part XI: Assignment and Severability
(a) Assignment Restrictions
You may not assign, pledge, or transfer any rights under this Agreement without the Company’s prior written consent (any attempt is void; the Company may terminate immediately). The Company may freely assign its rights/obligations to any third party/affiliate without notice; assignee assumes obligations, releasing the Company.
(b) Severability
If any provision is held unlawful, the remainder of the Agreement remains fully enforceable.
Part XII: Force Majeure
Neither party is liable for delays/failures caused by events beyond reasonable control (e.g., third-party acts, government actions, natural disasters, pandemics, strikes, war, terrorism, transport delays), provided the affected party resumes performance as soon as practicable.
Part XIII: Third-Party and Open-Source Software
The Product may include third-party/open-source software governed by separate terms (see “ReadMe”/“About” files). Such components are provided “as-is” without warranty/support (non-disclaimable implied warranties limited to 90 days). You may not publish benchmark results (unless required by law).
Part XIV: Termination
(a) Termination Events
You may terminate at any time with written notice. The Company may terminate immediately for material breach, including:
- Exceeding authorized usage tier/territory;
- Reverse engineering/modifying the Product;
- Installing on non-Company hardware;
- Using the Product to serve third parties;
- Breaching confidentiality (Section VI(b)).
For other breaches, the Company will provide 5 days’ (software) or 15 days’ (hardware) written notice; failure to cure permits termination. Automatic termination occurs upon: software uninstallation, device modification, maintenance expiry, payment default, or false registration.
(b) Post-Termination Obligations
Upon termination:
- Cease all use;
- Delete/destroy all copies;
- Surviving clauses: Ownership, Confidentiality, Liability Limitation, Warranty Disclaimers, Dispute Resolution.
Part XV: Governing Law and Dispute Resolution
This Agreement is governed by the laws of the People’s Republic of China (without prejudice to mandatory laws of the Territory).
Any dispute arising from this Agreement shall be submitted to the Beijing Arbitration Commission in accordance with its rules effective at the time of filing. The arbitral award shall be final and binding. Seat of arbitration: Beijing; Language: Chinese.
Part XVI: General Provisions
This Agreement constitutes the entire understanding between you and the Company, superseding all prior agreements. Amendments require the Company’s written consent. Product upgrades may require acceptance of additional license terms.
Contact the Company:
- Address: 3 Temasek Avenue, Centennial Tower Level 21, Singapore
- Phone: +65 9818 1692
- Email: AIStorm@aistorm.com
You acknowledge that you have read, understood, and voluntarily agree to be bound by all terms of this Agreement.
